Complaints and compliments

Complaints and compliments

This example is intended for guidance purposes and should be adapted to suit your particular organisation.

Complaints and compliments
Model Supervision Guidelines

Model Supervision Guidelines

This example is intended for guidance purposes and should be adapted to suit your particular organisation.

Model Supervision Guidelines
Guidelines on Safety for Home Visits

Guidelines on Safety for Home Visits

All organisations who work with individuals within their own homes or who undertake initial home assessments should put in place guidance on safety for home visits.

Guidelines on Safety for Home Visits
Involving volunteers with learning disabilities, learning difficulties, or additional support needs

Involving volunteers with learning disabilities, learning difficulties, or additional support needs

This page will help you understand the value of successfully involving volunteers with diverse experiences and guide you towards further specialist support.

Involving volunteers with learning disabilities, learning difficulties, or additional support needs
Volunteers and Welfare Benefits

Volunteers and Welfare Benefits

This guidance aims to give an overview of what you may need to know and provides answers to some of the questions that organisations and volunteers may have.

Volunteers and Welfare Benefits
The Economic Value of Volunteers

The Economic Value of Volunteers

Volunteers make a significant contribution, in unpaid hours, to the economy of Wales.

The Economic Value of Volunteers
Volunteer Drivers

Volunteer Drivers

Most of the information in this document relates to ‘volunteer drivers’, i.e. volunteers whose volunteering activity is in the role of a driver.

Volunteer Drivers
Model Volunteer Agreement

Model Volunteer Agreement

These sample volunteer agreements are a starting point to help you draft one that suits your organisation. Feel free to adapt them to suit your needs.

Model Volunteer Agreement
Attracting Welsh Speaking Volunteers

Attracting Welsh Speaking Volunteers

This information sheet offers practical ideas on how to attract Welsh speaking volunteers to your organisation.

Attracting Welsh Speaking Volunteers
Recruiting, Selecting and Inducting Volunteers

Recruiting, Selecting and Inducting Volunteers

Before involving volunteers, it is worth spending some time considering how they can be best included within your organisation.

Recruiting, Selecting and Inducting Volunteers
Volunteers and the Law

Volunteers and the Law

In UK Law, volunteers do not have a legal status; unlike paid staff they do not have employment rights.

Volunteers and the Law
Creating volunteer role descriptions

Creating volunteer role descriptions

This is a template document, please amend and use as appropriate, we suggest that you set up with your own logo and branding.

Creating volunteer role descriptions